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Director, Account Management

About Solera

Solera Health connects a nationwide network of community organizations and digital solutions for chronic disease prevention programs (including the CDC National Diabetes Prevention Program) with technology that manages service referrals, reimbursement and payment, aggregates data and reporting simplifying enrollment and supporting increased consumer engagement and choice. 

About the Role

The Director, Account Management is directly responsible for forging and maintaining excellent relationships with Solera health plan and employer clients to ensure the success of the Solera programs and delivered services.

Key Responsibilities

  • Maintain excellent relationships with health plan clients and their strategic accounts
  • Support sales and contracting processes in coordination with the Solera business development and executive teams
  • Manage implementation of new accounts in coordination with the Solera Program Management Office to ensure on-time and successful program launches
  • Effectively manage relationships with key employers, healthcare providers and diabetes prevention program stakeholders, including public health officials
  • Retain existing clients by ensuring high satisfaction and quality and grow existing clients by identifying new opportunities for expansion – outreach, services, geographies, etc.
  • Serve as primary (day to day) point of contact and trusted business advisor for assigned accounts by managing all ongoing communication with assigned clients and employers and internal Solera functions
  • Work closely with Solera internal departments to educate and maintain optimal support resources and prioritize software functionality based on client requests

Qualifications and Skills

  • Self-motivated and works well both as a member of a team and independently
  • Comfortable interacting with senior executives of health plans and employers
  • Exceptional organizational, problem-solving and time management skills
  • Intellectual independence and the willingness to learn new skills
  • Flexible and comfortable with ambiguity
  • Creates and promotes a positive and supportive work environment
  • Familiarity with the start-up culture
  • Personal qualities of integrity, credibility, and unwavering commitment to the company's mission of improving health

Education and Qualifications

  • BA/BS degree in business or related field
  • Minimum of 7 years experience as an account manager, sales representative or project manager building relationships with key decision makers and senior level executives
  • Health plan account management and/or consumer health engagement experience preferred
  • Strong understanding of employer health management programs
  • Understanding of health plan operations, employee benefits and the fundamentals of self-insurance preferred

You Also

  • Take initiative, communicating project statuses and asking for help
  • Have a sense of humor
  • Are mature and have sound judgment
  • Have a desire to learn and grow professionally
  • Have a can-do attitude
  • Have a passion for the data quality discipline

Benefits and Perks

  • Medical, Dental, Vision, LTD, STD, Life Insurance
  • 401(k) with company match
  • Unlimited PTO
  • Parental Leave
  • Casual dress code
  • Healthy Snacks
  • Flexible work schedules
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